Outage in Gem
Paused email sequences for teams on Amazon SES
Resolved Minor
November 01, 2022 - Started about 3 years ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue that causes sequence emails to be sent multiple times to recipients for some teams on Amazon Simple Email Service (SES). We have proactively paused all sequences for teams using SES in the meantime and will automatically resume them once the issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 11/02/2022 03:54PM
This incident has been resolved. For impacted teams, all sequences paused by Gem during the debugging process have been resumed and we will continue to monitor for issues.
INVESTIGATING
about 3 years ago - at 11/02/2022 01:12AM
We are currently investigating an issue that causes sequence emails to be sent multiple times to recipients for some teams on Amazon Simple Email Service (SES). We have proactively paused all sequences for teams using SES in the meantime and will automatically resume them once the issue is resolved.
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