Outage in Gem

Gem Extension Does Not Load Candidate Profiles On LinkedIn Recruiter

Resolved Major
May 09, 2023 - Started over 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of a problem where the Gem extension is not populating existing candidate records on LinkedIn Recruiter. Our Engineering team is investigating this issue and we will continue providing updates. Opening a candidate's public profile on LinkedIn can be used as a temporary workaround.
Components affected
Gem Extension

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/10/2023 12:24AM

We have released a fix for this issue. The Gem extension should now correctly show candidate records on LinkedIn Recruiter. If you see any issues, please contact Gem Support.

IDENTIFIED over 2 years ago - at 05/09/2023 09:04PM

Our team has identified the root cause of the issue and is working on a fix. The temporary workaround continues to be opening and viewing a candidate's public profile on LinkedIn, as opposed to Recruiter. We will continue to provide further updates as we make progress.

INVESTIGATING over 2 years ago - at 05/09/2023 06:03PM

We are aware of a problem where the Gem extension is not populating existing candidate records on LinkedIn Recruiter. Our Engineering team is investigating this issue and we will continue providing updates. Opening a candidate's public profile on LinkedIn can be used as a temporary workaround.

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