Outage in Gem

Loading issues with Gem application and extension

Resolved Major
July 21, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of an issue where the Gem application and extension fails to load or are loading slowly. Our team is currently investigating and will share updates here.
Components affected
Gem Web Application Gem Extension

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/21/2025 03:41PM

This issue has been resolved. Our team will continue to monitor for problems.

INVESTIGATING 3 months ago - at 07/21/2025 01:37PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/21/2025 01:37PM

We are aware of an issue where the Gem application and extension fails to load or are loading slowly. Our team is currently investigating and will share updates here.

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