Outage in Genesys Cloud
Analytics and Reporting Latency: Americas (US East)
Resolved Minor
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Outage Details
Latency with queue activity views and dashboards was identified and fix implemented. Recovery in progress, with improvement observed. Next update 9:30 ET.
Components affected
Genesys Cloud Americas (US East)Latest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 10/21/2022 02:03PM
Health checks have returned to normal, will continue to monitor for stability.
MONITORING
almost 3 years ago - at 10/21/2022 01:30PM
Improvement continues to be observed, monitoring while data completes processing. Next status 10am ET.
MONITORING
almost 3 years ago - at 10/21/2022 01:00PM
Latency with queue activity views and dashboards was identified and fix implemented. Recovery in progress, with improvement observed. Next update 9:30 ET.
Latest Genesys Cloud outages
Assignment Latency: Americas (US West) - 18 days ago
Analytics & Reporting Delays Americas (US-West) - about 2 months ago
Elevated Error Rates - Americas (US-West) - 3 months ago
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) - 3 months ago
Elevated Error Rates - EMEA (Zurich) - 3 months ago
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