Outage in Genesys Cloud

Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API

Resolved Minor
October 26, 2022 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Teams are investigating an issue that is impacting any division related activity such as the ability to create new users with divisions, search by division, and create objects with divisions. Next update 5AM Eastern or sooner as information becomes available.
Components affected
Genesys Cloud Asia Pacific (Sydney) Genesys Cloud Americas (Canada) Genesys Cloud Americas (US West) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud EMEA (London) Genesys Cloud Asia Pacific (Tokyo) Genesys Cloud Americas (US East) Genesys Cloud EMEA (Dublin) Genesys Cloud Asia Pacific (Seoul) Genesys Cloud EMEA (Frankfurt)
Latest Updates ( sorted recent to last )
IDENTIFIED almost 3 years ago - at 10/26/2022 09:43AM

Final mitigation steps are still in progress. Most regions should be seeing improvement. Next update 6AM Eastern

IDENTIFIED almost 3 years ago - at 10/26/2022 08:47AM

Teams have identified root cause and are beginning mitigation steps. Next update 5:30AM Eastern.

INVESTIGATING almost 3 years ago - at 10/26/2022 08:00AM

Teams are investigating an issue that is impacting any division related activity such as the ability to create new users with divisions, search by division, and create objects with divisions. Next update 5AM Eastern or sooner as information becomes available.

Latest Genesys Cloud outages

Assignment Latency: Americas (US West) - 18 days ago
Analytics & Reporting Delays Americas (US-West) - about 2 months ago
Elevated Error Rates - Americas (US-West) - 3 months ago
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) - 3 months ago
Elevated Error Rates - EMEA (Zurich) - 3 months ago

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