Outage in Genesys Cloud
Analytics and Reporting Latency: Americas (US West)
Resolved Minor
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Outage Details
We are currently investigating an issue that may result in delayed real time analytics and conversation data. Next update 3PM Eastern or as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 11/14/2022 10:08PM
Error rates have returned to normal and all health checks are passing. Real time analytics and conversation data is back to normal.
IDENTIFIED
almost 3 years ago - at 11/14/2022 09:27PM
Teams are investigating an underlying issue that has caused error rates to begin increasing again. Processing of the backlog has stalled. Customers will continue to experience delayed real time analytics and conversation data. Next update 6PM or sooner as information becomes available.
IDENTIFIED
almost 3 years ago - at 11/14/2022 08:22PM
While we continue to see improvement, the team has implemented some additional mitigation steps to more aggressively process the backlog. Next update 4:30PM Eastern.
IDENTIFIED
almost 3 years ago - at 11/14/2022 07:46PM
Mitigation steps have been implemented and we are seeing improvement in the backlog. Next update 3:30PM.
IDENTIFIED
almost 3 years ago - at 11/14/2022 07:16PM
Mitigation steps are in progress. Once implemented, users may continue to experience delays until backlog of events is processed.
INVESTIGATING
almost 3 years ago - at 11/14/2022 07:09PM
We are currently investigating an issue that may result in delayed real time analytics and conversation data. Next update 3PM Eastern or as information becomes available.
Latest Genesys Cloud outages
Assignment Latency: Americas (US West) - 18 days ago
Analytics & Reporting Delays Americas (US-West) - about 2 months ago
Elevated Error Rates - Americas (US-West) - 3 months ago
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) - 3 months ago
Elevated Error Rates - EMEA (Zurich) - 3 months ago
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