Outage in Genesys Cloud

Realtime Analytics - Realtime Data Delays

Resolved Minor
March 21, 2023 - Started over 2 years ago - Lasted 25 minutes
Official incident page

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Outage Details

Teams are investigating an issue impacting Realtime Analytics delays. Users may experience issues with missing or delayed data.
Components affected
Genesys Cloud Americas (US West) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud Americas (Canada) Genesys Cloud EMEA (Frankfurt) Genesys Cloud Asia Pacific (Sydney) Genesys Cloud Asia Pacific (Seoul) Genesys Cloud EMEA (London) Genesys Cloud EMEA (Dublin) Genesys Cloud Asia Pacific (Tokyo)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/21/2023 02:54PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 03/21/2023 02:38PM

We are seeing recovery and monitoring remaining system errors and service restores.

IDENTIFIED over 2 years ago - at 03/21/2023 02:32PM

Root cause has been identified and a fix is being implemented

INVESTIGATING over 2 years ago - at 03/21/2023 02:32PM

Teams are investigating an issue impacting Realtime Analytics delays. Users may experience issues with missing or delayed data.

Latest Genesys Cloud outages

Assignment Latency: Americas (US West) - 18 days ago
Analytics & Reporting Delays Americas (US-West) - about 2 months ago
Elevated Error Rates - Americas (US-West) - 3 months ago
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) - 3 months ago
Elevated Error Rates - EMEA (Zurich) - 3 months ago

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