Outage in Genesys Cloud
Elevated Error Rates: Aggregate Queries APAC (Sydney)
Resolved Minor
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Outage Details
Components affected
Genesys Cloud Asia Pacific (Sydney)Latest Updates ( sorted recent to last )
This incident has been resolved.
Some mitigation steps have been implemented but errors continue. Next steps are being identified. Next update bottom of the hour.
Potential impact to affected customers are errors when pulling data for analytics workspaces/views that leverage aggregate endpoints. Root cause has been identified. Mitigation steps are being reviewed at this time.
Aggregate queries are experiencing elevated error rates in the APAC (Sydney) region. Dev teams are engaged for mitigation steps. Next update 1 hour or as information becomes available.
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