Outage in Genesys Cloud

Elevated Error Rates Impacting Inbound Chat and Email

Resolved Minor
June 23, 2023 - Started over 2 years ago - Lasted 38 minutes
Official incident page

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Outage Details

Teams have identified an issue impacting inbound chat and email. Teams are implementing mitigation steps. Once mitigation steps are complete, customers will need to re-publish flows.
Components affected
Genesys Cloud EMEA (Dublin) Genesys Cloud Asia Pacific (Tokyo) Genesys Cloud Americas (US West) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud EMEA (Frankfurt) Genesys Cloud Americas (US East) Genesys Cloud Asia Pacific (Sydney) Genesys Cloud Asia Pacific (Seoul) Genesys Cloud EMEA (London) Genesys Cloud Americas (Canada)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/23/2023 05:42PM

Fix has been implemented and there is no need to re-publish flows.

IDENTIFIED over 2 years ago - at 06/23/2023 05:38PM

Mitigation steps are still being implemented, however we are seeing improvement across regions. This issue impacted customers who use participant data information and we have confirmed republishing flows will not be necessary once fix is fully in place.

IDENTIFIED over 2 years ago - at 06/23/2023 05:18PM

Teams have identified an issue impacting inbound chat and email. Teams are implementing mitigation steps. Once mitigation steps are complete, customers will need to re-publish flows.

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Elevated Error Rates - EMEA (Zurich) - 3 months ago

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