Outage in Genesys Cloud

Analytics Interactions Stuck in Waiting

Resolved Minor
October 19, 2023 - Started almost 2 years ago - Lasted 38 minutes
Official incident page

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Outage Details

Teams are currently investigating an issue causing interactions to remain stuck in waiting column in Queue Activity Summary and Detail Views. Next update 10:50 AM Eastern.
Components affected
Genesys Cloud Americas (US East) Genesys Cloud Americas (US West) Genesys Cloud EMEA (Dublin) Genesys Cloud EMEA (London) Genesys Cloud Americas (Canada) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud EMEA (Frankfurt)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/19/2023 02:26PM

Mitigation steps have been successfully implemented and service is back to operating as expected.

IDENTIFIED almost 2 years ago - at 10/19/2023 02:06PM

Teams have identified root cause and are implementing mitigation steps. Next update 10:50AM Eastern or sooner as information becomes available.

INVESTIGATING almost 2 years ago - at 10/19/2023 01:52PM

Teams are currently investigating an issue causing interactions to remain stuck in waiting column in Queue Activity Summary and Detail Views. Next update 10:50 AM Eastern.

Latest Genesys Cloud outages

Assignment Latency: Americas (US West) - 17 days ago
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Elevated Error Rates - Americas (US-West) - 3 months ago
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) - 3 months ago
Elevated Error Rates - EMEA (Zurich) - 3 months ago

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