Outage in Genesys Cloud
Elevated Error Rates - America's (US-East)
Resolved Major
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Outage Details
Service teams are investigating an issue with flows using Amazon Polly TTS. Flows may experience a validation error "Text to speech engine 'Amazon Polly' could not be found.". Mitigation steps are in progress. Next update 11:45AM Eastern or sooner as information becomes available.
Components affected
Genesys Cloud Americas (US East)Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/16/2023 04:46PM
This incident has been resolved.
MONITORING
almost 2 years ago - at 11/16/2023 04:38PM
Mitigation steps have been implemented and error rates have returned to normal. Monitoring service for stability.
IDENTIFIED
almost 2 years ago - at 11/16/2023 04:20PM
Service teams are investigating an issue with flows using Amazon Polly TTS. Flows may experience a validation error "Text to speech engine 'Amazon Polly' could not be found.". Mitigation steps are in progress. Next update 11:45AM Eastern or sooner as information becomes available.
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