Outage in Genesys Cloud
Elevated Error Rates (Global)
Resolved Minor
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Outage Details
Components affected
Genesys Cloud Asia Pacific (Sydney) Genesys Cloud Americas (Canada) Genesys Cloud Asia Pacific (Seoul) Genesys Cloud Americas (US West) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud EMEA (London) Genesys Cloud EMEA (Dublin) Genesys Cloud Asia Pacific (Tokyo) Genesys Cloud EMEA (Frankfurt) Genesys Cloud Americas (US East)Latest Updates ( sorted recent to last )
Mitigation steps have been implemented and issue is now resolved.
Teams have identified root cause and are beginning mitigation steps. Next update 06:30 Eastern.
Teams are continuing to investigate the root cause, next update at the top of the hour.
Teams are investigating Admin ability to set toggle to allow agent to auto answer calls.
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