Outage in Genesys Cloud

Real Time Analytics Delays: APAC (Tokyo)

Resolved Minor
June 19, 2024 - Started 6 months ago - Lasted 40 minutes
Official incident page

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Outage Details

Analytics and reporting delays have continued in region (refer to previous incident). Additional mitigation steps have been applied. Backlogged events will need to complete processing. Once completed, latency will resolve. Next update 1 hour or as new information becomes available.
Components affected
Genesys Cloud Asia Pacific (Tokyo)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/19/2024 08:09AM

This incident has been resolved.

IDENTIFIED 6 months ago - at 06/19/2024 07:32AM

Analytics and reporting delays have continued in region (refer to previous incident). Additional mitigation steps have been applied. Backlogged events will need to complete processing. Once completed, latency will resolve. Next update 1 hour or as new information becomes available.

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