Outage in Genesys Cloud
Analytics and Reporting Delays: Americas (US West)
Resolved Minor
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Outage Details
Components affected
Genesys Cloud Americas (US West)Latest Updates ( sorted recent to last )
Backlog has completed processing. Resolving incident.
Backlogged events are continuing to process. Next update 9pm ET or as status becomes available.
Mitigation steps have been applied. Bad instance was terminated. Pending backlogged events to complete processing for final resolution. No ETTR on processing, next update 8pm ET.
Latency with analytics and reporting services has been identified in the Americas (US West) region. Teams are working on a fix. No ETTR. Next update 1 hour.
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