Outage in Genesys Cloud
Analytics and Reporting Delays: Americas (US West)
Resolved Minor
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Outage Details
Latency with analytics and reporting services has been identified in the Americas (US West) region. Teams are working on a fix. No ETTR. Next update 1 hour.
Components affected
Genesys Cloud Americas (US West)Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 07/23/2024 12:10AM
Backlog has completed processing. Resolving incident.
IDENTIFIED
about 1 year ago - at 07/22/2024 11:54PM
Backlogged events are continuing to process. Next update 9pm ET or as status becomes available.
IDENTIFIED
about 1 year ago - at 07/22/2024 11:07PM
Mitigation steps have been applied. Bad instance was terminated. Pending backlogged events to complete processing for final resolution. No ETTR on processing, next update 8pm ET.
IDENTIFIED
about 1 year ago - at 07/22/2024 10:22PM
Latency with analytics and reporting services has been identified in the Americas (US West) region. Teams are working on a fix. No ETTR. Next update 1 hour.
Latest Genesys Cloud outages
Assignment Latency: Americas (US West) - 19 days ago
Analytics & Reporting Delays Americas (US-West) - about 2 months ago
Elevated Error Rates - Americas (US-West) - 3 months ago
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) - 3 months ago
Elevated Error Rates - EMEA (Zurich) - 3 months ago
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