Outage in Genesys Cloud
Analytics and Reporting Delays: Americas (US West)
Resolved Minor
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Outage Details
Components affected
Genesys Cloud Americas (US West)Latest Updates ( sorted recent to last )
This incident has been resolved.
Backlog continues to process. Latency while querying conversation details may be experienced. Next update 1am ET.
Backlog continues to process. Latency while querying conversation details may be experienced. Next update midnight ET.
Current impact is customers may experience latency when querying recent conversation details. Backlog continues to process. Next update 11pm ET.
The previous issue with analytics and reporting delays in the Americas (US West) region was resolved and backlog processed for multiple services. Unfortunately, there is a remaining service that needs to complete backlog processing. Customers may have continued to experience latency since the resolution was posted previously. Will provide status at 10pm ET on state of the remaining backlog.
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