Outage in Genesys Cloud
Analytics and Reporting Delays: Americas (US West)
Resolved Minor
Need to monitor Genesys Cloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Genesys Cloud, and never miss an outage again.
Start Free Trial
Outage Details
Components affected
Genesys Cloud Americas (US West)Latest Updates ( sorted recent to last )
This incident has been resolved.
Backlog continues to process. Latency while querying conversation details may be experienced. Next update 1am ET.
Backlog continues to process. Latency while querying conversation details may be experienced. Next update midnight ET.
Current impact is customers may experience latency when querying recent conversation details. Backlog continues to process. Next update 11pm ET.
The previous issue with analytics and reporting delays in the Americas (US West) region was resolved and backlog processed for multiple services. Unfortunately, there is a remaining service that needs to complete backlog processing. Customers may have continued to experience latency since the resolution was posted previously. Will provide status at 10pm ET on state of the remaining backlog.
Latest Genesys Cloud outages
Start monitoring all your vendors in just 5 minutes
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3278 services available
Integrations with
Setup in 5 minutes or less
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime