Outage in Genesys Cloud

Analytics Delays: Americas (US West)

Resolved Minor
August 12, 2024 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

An issue has been identified that is impacting Analytics Performance Views in the US West region. Mitigation steps have been implemented and we are beginning to see improvement. While teams continue to work to speed recovery, customers will continue to see delayed results until the backlog of events has been processed. Next update 17:00 Eastern or sooner as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/13/2024 03:22AM

All backlogged events have completed processing and the latent conditions have been resolved.

MONITORING about 1 month ago - at 08/13/2024 03:11AM

Latency has decreased significantly, we are monitoring for stability.

IDENTIFIED about 1 month ago - at 08/13/2024 03:03AM

Backlogged events are continuing to process, the next update 1 am ET or as information becomes available.

IDENTIFIED about 1 month ago - at 08/13/2024 12:50AM

Backlogged events are continuing to process, the next update 11 pm ET or as information becomes available.

IDENTIFIED about 1 month ago - at 08/12/2024 10:56PM

Additional mitigation steps have been implemented. While we continue to see recovery, the processing of backlogged events is taking longer than expected. The service team will make additional modifications to the service after hours in the region to prevent a recurrence. Customers will continue to see analytics delays until the backlog is processed and preventive actions have been implemented. Next update 9 pm ET or as information becomes available.

IDENTIFIED about 1 month ago - at 08/12/2024 09:28PM

Event processing continues and is expected to take several hours to complete. Next update 7pm ET or as information becomes available.

IDENTIFIED about 1 month ago - at 08/12/2024 07:56PM

An issue has been identified that is impacting Analytics Performance Views in the US West region. Mitigation steps have been implemented and we are beginning to see improvement. While teams continue to work to speed recovery, customers will continue to see delayed results until the backlog of events has been processed. Next update 17:00 Eastern or sooner as information becomes available.

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