Outage in Genesys Cloud

Analytics Delays: Americas (US West)

Resolved Minor
August 12, 2024 - Started 4 months ago - Lasted about 7 hours
Official incident page

Need to monitor Genesys Cloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Genesys Cloud, and never miss an outage again.
Start Free Trial

Outage Details

An issue has been identified that is impacting Analytics Performance Views in the US West region. Mitigation steps have been implemented and we are beginning to see improvement. While teams continue to work to speed recovery, customers will continue to see delayed results until the backlog of events has been processed. Next update 17:00 Eastern or sooner as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/13/2024 03:22AM

All backlogged events have completed processing and the latent conditions have been resolved.

MONITORING 4 months ago - at 08/13/2024 03:11AM

Latency has decreased significantly, we are monitoring for stability.

IDENTIFIED 4 months ago - at 08/13/2024 03:03AM

Backlogged events are continuing to process, the next update 1 am ET or as information becomes available.

IDENTIFIED 4 months ago - at 08/13/2024 12:50AM

Backlogged events are continuing to process, the next update 11 pm ET or as information becomes available.

IDENTIFIED 4 months ago - at 08/12/2024 10:56PM

Additional mitigation steps have been implemented. While we continue to see recovery, the processing of backlogged events is taking longer than expected. The service team will make additional modifications to the service after hours in the region to prevent a recurrence. Customers will continue to see analytics delays until the backlog is processed and preventive actions have been implemented. Next update 9 pm ET or as information becomes available.

IDENTIFIED 4 months ago - at 08/12/2024 09:28PM

Event processing continues and is expected to take several hours to complete. Next update 7pm ET or as information becomes available.

IDENTIFIED 4 months ago - at 08/12/2024 07:56PM

An issue has been identified that is impacting Analytics Performance Views in the US West region. Mitigation steps have been implemented and we are beginning to see improvement. While teams continue to work to speed recovery, customers will continue to see delayed results until the backlog of events has been processed. Next update 17:00 Eastern or sooner as information becomes available.

Be the first to know when Genesys Cloud and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime