Analytics and Reporting: EMEA (Frankfurt)

This incident has been resolved.

Users have reported the service is now operational. We are waiting for all backlog to complete processing before resolving. Monitoring for stability.

Real time analytics data continues to be delayed while backlogged events process. Some customers have noted marked improvement.
No ETR. Next update 1 hour.

Real time analytics data continues to be delayed while backlogged events process. No ETR. Next update 1 hour.

Backlogged events continue to decrease Customers will experience delays viewing conversation details. Next update bottom of the hour.

Processing of backlog still in progress. Next update top of the hour.

Backlogged events are continuing to process; No ETR. Next update 1 hour.

Additional mitigation steps have been applied. Backlogged events are continuing to process. Next update bottom of the hour.

Backlogged events are continuing to process. Next update top of the hour.

Root cause has been identified and mitigation steps applied. Backlogged events will need to complete processing to clear latency. Next update bottom of next hour.

Customers may be experiencing latency with analytics reporting. Teams are reviewing mitigation steps at this time. Next update 30 minutes or as new status becomes available.