Outage in Genesys Cloud
EMEA (Frankfurt) - Intermittent One Way Audio with WebRTC - Agents Unable to Hear Callers
Resolved Minor
Need to monitor Genesys Cloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Genesys Cloud, and never miss an outage again.
Start Free Trial
Outage Details
Teams are investigating an issue with intermittent one way audio on WebRTC calls. Agents are unable to hear callers. Next update 30 minutes or as information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 05/07/2021 12:21PM
This incident has been resolved.
MONITORING
about 4 years ago - at 05/07/2021 12:11PM
This issue has been mitigated. We are currently monitoring for stability.
INVESTIGATING
about 4 years ago - at 05/07/2021 12:04PM
We are continuing to investigate the issue with one way audio on station side. Additional teams have been engaged to assist. Next update 30 minutes or sooner as information becomes available.
INVESTIGATING
about 4 years ago - at 05/07/2021 11:34AM
Teams are investigating an issue with intermittent one way audio on WebRTC calls. Agents are unable to hear callers. Next update 30 minutes or as information becomes available.
Latest Genesys Cloud outages
Analytics and Reporting: Americas (Sao Paulo) - 1 day ago
Elevated Error Rates (Dublin) - 11 days ago
Elevated Error Rates: APAC (Mumbai) - 13 days ago
Analytics Delays - Americas (US-West) - 20 days ago
Genesys Cloud - Degraded Performance - 20 days ago
Stop Juggling Dozens of Status Pages – Monitor Them All in One Place
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4200 services available
Integrations with
