Outage in Genesys Cloud
Elevated Error Rates (Dublin)
Resolved MinorIncident Report
Customers are experiencing issues with voice bot flows causing some calls to fail. Mitigation steps are being implemented. Next update 07:30 Eastern
Components affected
Genesys Cloud EMEA (Dublin)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/05/2025 11:45AM
This incident has been resolved.
MONITORING
12 months ago - at 05/05/2025 11:23AM
Error rates have returned to normal levels and customers are seeing improvement.
INVESTIGATING
12 months ago - at 05/05/2025 11:16AM
Customers are experiencing issues with voice bot flows causing some calls to fail. Mitigation steps are being implemented. Next update 07:30 Eastern
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