Outage in Genesys Cloud
Elevated Error Rates (Dublin)
Resolved Minor
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Outage Details
Customers are experiencing issues with voice bot flows causing some calls to fail. Mitigation steps are being implemented. Next update 07:30 Eastern
Components affected
Genesys Cloud EMEA (Dublin)Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/05/2025 11:45AM
This incident has been resolved.
MONITORING
9 days ago - at 05/05/2025 11:23AM
Error rates have returned to normal levels and customers are seeing improvement.
INVESTIGATING
9 days ago - at 05/05/2025 11:16AM
Customers are experiencing issues with voice bot flows causing some calls to fail. Mitigation steps are being implemented. Next update 07:30 Eastern
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