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Outage in Genetec Cloud Products

Cloud Storage playback unavailable

Resolved Minor
May 16, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

Incident Report

An outage prevent cloud storage playback, this outage can cause the local system to create an unknown camera. This unknown camera will disappear when the outage is resolved, no action is required in the system. The archiving and upload to Cloud storage are not affected.
Components affected
Genetec Cloud Products Cloud Storage

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/17/2023 10:40PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/17/2023 03:16AM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 05/17/2023 03:15AM

Cloud storage playback has been restored, unknown cameras are being removed and the systems are being monitored. No action is required.

IDENTIFIED over 2 years ago - at 05/16/2023 06:52PM

An outage prevent cloud storage playback, this outage can cause the local system to create an unknown camera. This unknown camera will disappear when the outage is resolved, no action is required in the system. The archiving and upload to Cloud storage are not affected.

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