Outage in Genetec Cloud Products

Genetec Clearance: Delay generating thumbnails for videos and images

Resolved Minor
February 19, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

An issue has been identified that can delay the creation of thumbnails for video and image files uploaded to Clearance. Our R&D team is actively working on a fix. The issue is affecting accounts in the US Government region.
Components affected
Genetec Cloud Products US Government
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/22/2024 08:07PM

This issue has been resolved and all affected files have been processed.

MONITORING over 1 year ago - at 02/20/2024 10:51PM

A fix has been implemented and performance will be restored over the next few hours. All files remaining in the queue will be processed.

IDENTIFIED over 1 year ago - at 02/19/2024 05:53PM

An issue has been identified that can delay the creation of thumbnails for video and image files uploaded to Clearance. Our R&D team is actively working on a fix. The issue is affecting accounts in the US Government region.

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