Outage in Genetec Cloud Products

G64 conversion slowdown

Resolved Minor
March 15, 2024 - Started over 1 year ago - Lasted 2 days
Official incident page

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Outage Details

A slowdown in the US Government environment is causing a delay converting G64 and G64x video files. The issue has been identified and the R&D team is working on a fix. Files in the queue will be converted once the fix is released.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/17/2024 03:24PM

Functionality has been restored and the conversion service is no longer delayed.

MONITORING over 1 year ago - at 03/16/2024 09:00PM

The fix has improved performance and files currently in queue are being processed. We will continue to monitor the system as conversion speed is restored.

MONITORING over 1 year ago - at 03/16/2024 07:37PM

We have released a new mitigation to address the slowdown and are continuing to monitor the system status.

MONITORING over 1 year ago - at 03/16/2024 05:37PM

We are still working with Microsoft to address the slowdowns and recover our standard operations.

MONITORING over 1 year ago - at 03/15/2024 10:01PM

Microsoft has identified an issue affecting resources in the US Government datacenter region. We are working with their team to mitigate the slowdown and recover service performance.

MONITORING over 1 year ago - at 03/15/2024 08:47PM

A temporary fix has been implemented. We are still experiencing a slowdown and are actively monitoring the situation.

IDENTIFIED over 1 year ago - at 03/15/2024 07:50PM

A slowdown in the US Government environment is causing a delay converting G64 and G64x video files. The issue has been identified and the R&D team is working on a fix. Files in the queue will be converted once the fix is released.

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