Outage in Genetec Cloud Products

eDiscovery Report generation not functionning

Resolved Minor
March 18, 2024 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

The eDiscovery report generation for cases is currently not working. The team is looking into the issue and will update as more information is found. Case Summary report generation is unaffected.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 03/18/2024 08:56PM

This incident has been resolved.

MONITORING 11 months ago - at 03/18/2024 07:06PM

A fix has been implemented and we are monitoring the results. The system may be slow as it clears up the queue.

IDENTIFIED 11 months ago - at 03/18/2024 06:12PM

The issue has been identified, we are working on a fix as we speak.

INVESTIGATING 11 months ago - at 03/18/2024 05:40PM

The eDiscovery report generation for cases is currently not working. The team is looking into the issue and will update as more information is found. Case Summary report generation is unaffected.

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