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Outage in Genetec Cloud Products

AutoVu Cloudrunner Telemetry Degradation

Resolved Minor
June 18, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue affecting telemetry connectivity on CR-H2 cameras. Please note that reads, hits, reporting, and monitoring remain unaffected. Cameras may display a flashing red light. We are actively investigating and will provide an update within the hour.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/18/2024 07:19PM

The issue was resolved.

IDENTIFIED almost 2 years ago - at 06/18/2024 06:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 06/18/2024 04:37PM

We are currently investigating an issue affecting telemetry connectivity on CR-H2 cameras. Please note that reads, hits, reporting, and monitoring remain unaffected. Cameras may display a flashing red light. We are actively investigating and will provide an update within the hour.

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