Outage in Genetec Cloud Products
AutoVu Cloudrunner Connectivity Issue
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
We are currently following up with our cellular providers and will keep you updated.
We've identified an intermittent camera connectivity issue affecting specific regions. If you've experienced delays in receiving reads from your CR-H2 cameras, you're likely in one of these regions. Rest assured that the reads are being stored on the CR-H2 camera and will be uploaded once the connectivity is fully restored. We're actively monitoring the issue and will provide you with an update very soon.
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