Outage in Genetec Cloud Products
AutoVu Cloudrunner connectivity issue
Resolved MajorIncident Report
A connectivity issue has been identified to affect many cameras. We are actively monitoring the issue and will provide update as the situation changes.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 12/17/2024 02:38PM
This incident has been resolved.
MONITORING
over 1 year ago - at 12/11/2024 06:00PM
We have resolved the issue and currently monitoring the status.
IDENTIFIED
over 1 year ago - at 12/11/2024 02:16PM
We have resolved the connectivity issue for more than 85% of the affected cameras and we continue to work on fixing the rest of them.
IDENTIFIED
over 1 year ago - at 12/11/2024 04:26AM
We have successfully resolved the issue for 60% of the affected cameras and are actively working on the remaining ones.
IDENTIFIED
over 1 year ago - at 12/10/2024 03:30PM
We contacted our connectivity provider and still waiting for a resolution.
IDENTIFIED
over 1 year ago - at 12/10/2024 01:43PM
A connectivity issue has been identified to affect many cameras. We are actively monitoring the issue and will provide update as the situation changes.
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