Outage in Genetec Cloud Products

Inconsistent camera state reported in Security Center SaaS - EastUS region

Minor

April 01, 2026 - Started about 4 hours ago
Official incident page

Incident Report

We are currently investigating an incident that is only impacting the device state in Security Center SaaS (live and recording functionalities are not impacted). We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )

MONITORING 29 minutes ago - at 04/01/2026 03:07PM

We are continuing to monitor for any further issues.

MONITORING 29 minutes ago - at 04/01/2026 03:07PM

The current issue has been resolved. We are closely monitoring the situation.

IDENTIFIED about 1 hour ago - at 04/01/2026 02:42PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 hours ago - at 04/01/2026 02:02PM

We are currently investigating an incident that is only impacting the device state in Security Center SaaS (live and recording functionalities are not impacted). We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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