Outage in Genetec Cloud Products
ClearID: Identity synchronization issues
Resolved MajorIncident Report
We are experiencing an issue with identity synchronization, affecting normal identity management processes.
Impact:
Users may face inconsistencies with their identities, impacting their access control.
Important Note:
Our team is investigating the issue and exploring mitigation strategies to reduce the impact. We appreciate your patience.
Current Status:
The issue is being actively addressed, and updates will be provided as progress is made.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/21/2024 06:39PM
This incident has been resolved.
MONITORING
over 1 year ago - at 11/20/2024 11:36PM
Users might experience delays in synchronization between ClearID and their Security Center systems.
MONITORING
over 1 year ago - at 11/18/2024 05:42PM
The cardholder data that was affected has been restored.
IDENTIFIED
over 1 year ago - at 11/15/2024 06:07PM
The issue has been mitigated and we're currently working on restoring the data integrity of affected identities.
IDENTIFIED
over 1 year ago - at 11/15/2024 06:03PM
We are experiencing an issue with identity synchronization, affecting normal identity management processes.
Impact:
Users may face inconsistencies with their identities, impacting their access control.
Important Note:
Our team is investigating the issue and exploring mitigation strategies to reduce the impact. We appreciate your patience.
Current Status:
The issue is being actively addressed, and updates will be provided as progress is made.
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