Outage in Genetec Cloud Products
Genetec Cloudrunner Cameras Showing Offline Status While Still Operational
Resolved MinorIncident Report
Summary AI Generated
A fiber cut in the cloud provider's region caused CR-H2 Cloudrunner cameras to incorrectly display as offline in the Genetec portal, even though the cameras remained operational and continued sending data. The networking issue affected camera status updates for 4.5 hours until connectivity was restored and the incident was resolved.
An issue affecting the online/offline status display of the CR-H2 Cloudrunner cameras has been identified. Some cameras may appear offline in the portal while they are still operational and sending reads. We are actively investigating the issue and will provide an update within the next hour.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/11/2026 12:45AM
This incident has been resolved.
IDENTIFIED
about 1 month ago - at 03/10/2026 09:09PM
We have confirmed that the issue was caused by a fiber cut in the cloud provider’s region. Connectivity is currently being restored, and camera status should return to normal shortly.
INVESTIGATING
about 1 month ago - at 03/10/2026 09:04PM
We are continuing to investigate the issue. There appears to be a networking issue with our cloud provider that is causing delays in camera status updates. We will keep you posted.
INVESTIGATING
about 1 month ago - at 03/10/2026 08:18PM
An issue affecting the online/offline status display of the CR-H2 Cloudrunner cameras has been identified. Some cameras may appear offline in the portal while they are still operational and sending reads. We are actively investigating the issue and will provide an update within the next hour.
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