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Outage in Genetec Cloud Products

SC SaaS Intelligent Search – Potential service issue in Global region

Resolved Minor
March 11, 2026 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Genetec Cloud Products experienced a service issue affecting SC SaaS Intelligent Search availability in the Global region for 2.6 hours. Users reported problems accessing the Intelligent Search functionality during this period. The issue was investigated and resolved, restoring full service availability.

We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Global region. We are working on it. We apologize for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 03/12/2026 03:07AM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

INVESTIGATING about 5 hours ago - at 03/12/2026 12:30AM

We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Global region. We are working on it. We apologize for any inconvenience this may cause.

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