Outage in Genetec Cloud Products

Genetec Clearance performance degradation

Resolved Minor
February 21, 2025 - Started 17 days ago - Lasted about 9 hours
Official incident page

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Outage Details

A performance degradation issue has been identified to affect specific environment/region. We are actively monitoring the issue and will provide update within an hour. Services impacted: Search
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 02/22/2025 12:55AM

This incident has been resolved.

MONITORING 17 days ago - at 02/21/2025 10:36PM

A fix has been implemented and deployed in the affected environments. We will continue to monitor the state of the system.

IDENTIFIED 17 days ago - at 02/21/2025 10:16PM

We have worked on a fix for this issue and are currently monitoring our internal environment.

IDENTIFIED 17 days ago - at 02/21/2025 08:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 02/21/2025 03:37PM

A performance degradation issue has been identified to affect specific environment/region. We are actively monitoring the issue and will provide update within an hour.
Services impacted: Search

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