Genetec Clearance search functionality degradation incident

This issue has been resolved.

We have restored the search state for the Canada datacenter and currently working to synchronize US and US Government datacenters.

We are continuing on re-establishing the state of the system for affected environments.

We have established working capabilities for the search capabilities and recent operations and are still working on re-establishing the state of the system.

We have published a fix to improve the synchronization process of the search service. We will be monitoring the progress for the affected environments.

We are continuing to monitor the progress on the resynchronization process for the affected environments.

We are continuing to monitor for any further issues.

We are currently working on resynchronizing the search results with the system state in all affected production environments.

We are continuing to monitor the stability of the search capabilities.

A fix has been implemented and we are monitoring the results.

We are still continuing to work on a fix for the issue. We identified an issue occurring in Canada and applied a mitigation to allow degraded operations on this environment.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

An issue has been identified to affect the functionality Search functionalities of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.