Outage in Genetec Cloud Products
Genetec ClearID Portal Unavailable in Global US
Resolved Major
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Outage Details
An issue affecting one of our services makes it impossible to login in the Portal.
We are actively investigating the issue and will provide update within an hour.
Components affected
Genetec Cloud Products ProductionLatest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/11/2025 03:44PM
This incident has been resolved.
MONITORING
5 days ago - at 07/11/2025 02:40PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 07/11/2025 02:39PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 07/11/2025 01:12PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 07/11/2025 12:38PM
An issue affecting one of our services makes it impossible to login in the Portal.
We are actively investigating the issue and will provide update within an hour.
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