Outage in Genetec Cloud Products

Investigating

Resolved Major

November 27, 2025 - Started about 2 months ago - Lasted 43 minutes
Official incident page

Incident Report

We are currently investigating an incident that is impacting unit enrollment and device application deployment in Canada Central. We are working to resolve the issue as quickly as possible. We do not have any further details on the cause of the incident or an estimated time for resolution at this time. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 11/27/2025 12:09PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

INVESTIGATING about 2 months ago - at 11/27/2025 11:58AM

We have identified the potential cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

INVESTIGATING about 2 months ago - at 11/27/2025 11:27AM

We are currently investigating an incident that is impacting unit enrollment and device application deployment in Canada Central.
We are working to resolve the issue as quickly as possible.
We do not have any further details on the cause of the incident or an estimated time for resolution at this time. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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