Outage in Genetec Cloud Products

Investigating an incident impacting Cloud Storage product

Resolved Major

May 11, 2026 - Started 28 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an incident that is impacting Cloud Storage. Cloud storage is currently unavailable. Uploading or downloading video from the Cloud is impacted and the Security Center cloud playback role shows in warning. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 05/11/2026 03:33PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

INVESTIGATING 28 days ago - at 05/11/2026 03:32PM

We are currently investigating an incident that is impacting Cloud Storage.
Cloud storage is currently unavailable. Uploading or downloading video from the Cloud is impacted and the Security Center cloud playback role shows in warning.
We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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