Outage in Genetec Cloud Products
Axis Direct-to-cloud device Enrollment Problems
Resolved MinorIncident Report
Summary AI Generated
Genetec Cloud Products experienced a 1.2-hour incident preventing enrollment of all Axis direct-to-cloud devices, including cameras, intercoms, and Axis-Powered-by-Genetec devices. The issue was investigated and services were restored to normal, with the incident fully resolved shortly after.
We’re investigating an issue affecting all Axis direct-to-cloud devices (camera, intercom, Axis-Powered-by-Genetec) enrollment.
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 06/23/2026 04:51PM
This incident has been resolved.
MONITORING
28 days ago - at 06/23/2026 03:58PM
Services are back to normal. We are monitoring the situation
INVESTIGATING
28 days ago - at 06/23/2026 03:42PM
We’re investigating an issue affecting all Axis direct-to-cloud devices (camera, intercom, Axis-Powered-by-Genetec) enrollment.
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