Outage in Genetec Cloud Products
Security Center SaaS – Problems with New Entities and Events in Operational Applications
Resolved Minor
July 15, 2026 - Started 6 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
**Genetec Security Center SaaS** experienced a 5-hour incident where some systems failed to receive events and could not display newly added devices across the Operations Web, Desktop, and Mobile applications. The root cause was identified and a fix was progressively rolled out across affected systems. The incident was fully resolved once the fix was deployed to all systems, with monitoring confirming stabilization.
We are currently investigating an issue where some systems are neither receiving events nor displaying newly added devices in the Operations Web, Desktop, and Mobile applications.
We have identified the cause of the incident and are implementing a solution.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 07/15/2026 09:19PM
The fix has been deployed to all systems. We are continuing to monitor them, but the issues have now been resolved.
IDENTIFIED
6 days ago - at 07/15/2026 07:25PM
We are rolling out the fix progressively across the affected systems.
IDENTIFIED
6 days ago - at 07/15/2026 05:05PM
We are currently investigating an issue where some systems are neither receiving events nor displaying newly added devices in the Operations Web, Desktop, and Mobile applications.
We have identified the cause of the incident and are implementing a solution.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
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