Outage in Genetec Cloud Products

Investigating a potential issue

Resolved Minor

July 02, 2026 - Started 19 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

A potential issue was identified affecting multiple Genetec Cloud services, including SC SaaS Communications, ClearID, Clearance, Cloudrunner, Operations Center, web/desktop/mobile applications, and the System Management portal. The incident lasted approximately 1.9 hours and remained under investigation throughout its duration.

We’re investigating reports of a potential issue affecting SC SaaS → Communications, ClearID, Clearance, Cloudrunner, Operations Center, SC SaaS → Web, desktop, and Mobile applications, System Management portal (subscriptions.genetec.com) . We are working on it. We apologize for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )

INVESTIGATING 19 days ago - at 07/02/2026 03:47PM

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