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Outage in Genetec Cloud Products

Login service instability

Resolved Minor
July 14, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

The Genetec Login service experienced degraded performance for approximately 59 minutes on July 14, 2026. A mitigation was deployed shortly after the issue was identified, followed by a fix that restored normal operation. The incident was fully resolved within the hour.

The Genetec Login service is currently experiencing issues and is operating with degraded performance. A first mitigation has been deployed and we will update the status as the situation evolves.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 07/14/2026 01:59PM

This incident has been resolved.

MONITORING 7 days ago - at 07/14/2026 01:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 07/14/2026 01:03PM

The Genetec Login service is currently experiencing issues and is operating with degraded performance. A first mitigation has been deployed and we will update the status as the situation evolves.

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