Outage in Genetec Cloud Products
Access to SC SaaS Configuration
Resolved MajorIncident Report
Summary AI Generated
A major incident affecting access to SC SaaS Configuration on Genetec Cloud Products lasted approximately 1.1 hours. The issue was identified and a fix was implemented, with the incident fully resolved after a short monitoring period. No further disruptions were reported following resolution.
We are currently investigating an incident that is impacting the SC SaaS Configuration. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/10/2026 06:13PM
We are pleased to inform you that the issue has been resolved.
Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
MONITORING
11 days ago - at 07/10/2026 06:05PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 07/10/2026 05:52PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 days ago - at 07/10/2026 05:10PM
We are currently investigating an incident that is impacting the SC SaaS Configuration. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
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