Outage in Genetec Cloud Products
Connectivity Issue in West US
Resolved Minor
July 23, 2026 - Started 18 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
**Genetec Cloud Products – West US Connectivity Issue (4 hours)** An Azure infrastructure outage in the West US region caused potential connectivity disruptions to a subset of Genetec cloud-hosted systems. Impact varied across customers, with some experiencing no disruption at all. Genetec coordinated with Azure to resolve the issue.
Please be advised that an ongoing outage from our infrastructure provider that may be affecting a subset of our cloud-hosted systems.
You can check the status of the ongoing Azure outage affecting the West US region on the Azure Status page : Here: https://azure.status.microsoft/en-us/status
At this time, impact may vary. If you have not noticed any disruption to your services, no action is required and you may disregard this notice.
Please be assured that our team is actively working with our service providers to resolve the issue as quickly as possible.
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IDENTIFIED
18 days ago - at 07/23/2026 05:00PM
Please be advised that an ongoing outage from our infrastructure provider that may be affecting a subset of our cloud-hosted systems.
You can check the status of the ongoing Azure outage affecting the West US region on the Azure Status page : Here: https://azure.status.microsoft/en-us/status
At this time, impact may vary. If you have not noticed any disruption to your services, no action is required and you may disregard this notice.
Please be assured that our team is actively working with our service providers to resolve the issue as quickly as possible.
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