Outage in Genetec Cloud Products
Clearance Performance Degradation for search capabilities
Resolved Minor
July 28, 2026 - Started 13 days ago
- Lasted 14 minutes
Incident Report
Summary AI Generated
Genetec Clearance experienced a 14-minute performance degradation affecting search capabilities in the Canada region, where evidences and cases took longer than expected to appear. All data remained intact throughout the incident, with only search retrieval speed impacted. The issue was investigated and resolved without any data loss.
We are currently investigating a latency degradation on search capabilities in the Canada region. Evidences and cases are taking longer than expected to be rendered available. All data is properly handled and only the search delay is affecting the environment. We are actively investigating the issue and will update the incident within the next hour.
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INVESTIGATING
13 days ago - at 07/28/2026 02:33PM
We are currently investigating a latency degradation on search capabilities in the Canada region. Evidences and cases are taking longer than expected to be rendered available. All data is properly handled and only the search delay is affecting the environment. We are actively investigating the issue and will update the incident within the next hour.
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