Outage in Genetec Cloud Products
Security Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systems
Resolved Minor
August 13, 2026 - Started 18 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A minor incident affecting a small number of Security Center SaaS systems caused entities to appear offline with no event or bookmark propagation. The issue was identified and a fix was deployed within approximately 1.6 hours. Affected systems were restored and placed under continued monitoring.
We are investigating an issue affecting a few systems where entities are offline and no events or bookmarks are being propagated.
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Latest Updates ( sorted recent to last )
MONITORING
18 days ago - at 08/13/2026 08:58PM
The impacted systems have now been fixed. We are continuing to monitor the situation.
IDENTIFIED
18 days ago - at 08/13/2026 08:47PM
The fix is currently being deployed to the affected systems.
IDENTIFIED
18 days ago - at 08/13/2026 08:27PM
We have identified the issue and are preparing a fix.
INVESTIGATING
18 days ago - at 08/13/2026 08:25PM
We are investigating an issue affecting a few systems where entities are offline and no events or bookmarks are being propagated.
Latest Genetec Cloud Products outages
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2 - 3 days ago
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global - 5 days ago
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