Outage in GitLab

Queries to Zuora failing on CustomersDot

Resolved Minor
August 03, 2023 - Started almost 2 years ago - Lasted about 5 hours

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Outage Details

We are currently seeing Queries to Zuora failing on CustomersDot. We are investigating if Customers cannot make purchases because of this.
Components affected
GitLab Customers Portal
Latest Updates ( sorted recent to last )
almost 2 years ago - at 08/03/2023 01:33AM

We are currently seeing Queries to Zuora failing on CustomersDot. We are investigating if Customers cannot make purchases because of this.

almost 2 years ago - at 08/03/2023 01:53AM

We have identified the issue and are working on a fix.

almost 2 years ago - at 08/03/2023 02:21AM

We are still working on deploying a fix.

almost 2 years ago - at 08/03/2023 03:20AM

We are still investigating this issue and looking to deploy a fix.

almost 2 years ago - at 08/03/2023 04:13AM

There is no new update at the moment, we're continuing to investigate this issue. See more details at https://gitlab.com/gitlab-com/gl-infra/production/-/issues/16115

almost 2 years ago - at 08/03/2023 04:28AM

The incident appears to relate to a Zuora API change - We have deployed a fix and the Customer Portal is now online. We're currently monitoring to ensure the issue is resolved.

almost 2 years ago - at 08/03/2023 05:37AM

We're continuing to monitor the situation, an update will be provided in 30 minutes.

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