GiveCampus Outage History

GiveCampus experienced intermittent platform failures lasting 8.4 hours that prevented donations from processing successfully and caused checkout errors for donors. The incident affected all major platform components including online giving, events, volunteer management, fundraising tools, and outreach services. The technical issue was identified and resolved, with full platform functionality restored and donations processing normally again.

GiveCampus experienced elevated error rates on crowdfunding and giving day pages for 8.1 hours, preventing donors from loading these pages while other platform components like GC Giving Forms and GC Events remained largely unaffected. The engineering team implemented platform updates that restored reliable page loading functionality. The incident was fully resolved with stable performance confirmed across all affected components.

GiveCampus experienced intermittent payment processing failures specifically affecting schools using Touchnet payment processor for 48.4 hours. The incident impacted the GC Online Giving component, while other payment methods including Stripe, PayPal/Venmo, Cash App Pay, and Chariot continued to function normally. The issue was resolved after engineering investigation confirmed TouchNet payments were processing successfully again.

GiveCampus experienced a 59-minute outage where campaign videos could not play due to a Vimeo service disruption. During the incident, campaign thumbnails were displayed as a temporary fallback in place of the non-functional videos. Video playback was fully restored once the Vimeo outage was resolved.

GiveCampus experienced a 7.2-hour outage affecting their support ticket system, where inbound support requests were not being delivered due to an issue with their support provider. The incident impacted the GC Online Giving component and prevented users from receiving responses to submitted support tickets. The email deliverability issue was resolved, with all emails sent during the outage period ultimately received and responded to by the support team.

GiveCampus experienced a 21.7-hour outage of their marketing website due to issues with their downstream provider. The core GiveCampus platform for constituents and donors remained fully operational, with users able to access services through the direct login URL. Engineers mitigated the issue and restored full marketing website functionality.