Outage in Gladly

Monitoring AWS Incident

Resolved Minor
June 13, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Need to monitor Gladly outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Gladly, and never miss an outage again.
Start Free Trial

Outage Details

We are monitoring an incident within AWS - Gladly's platform partner. At this time, the incident is not affecting the Gladly Production ecosystem. We will continue to keep the Status Page updated should any changes occur. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly Solution
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 10:30PM

Gladly has continued to see no issues within the Production environment as a result of this incident. AWS has also confirmed that their incident is now fully resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING over 2 years ago - at 06/13/2023 09:02PM

Gladly continues to see no issues in Production as a result of this incident, and Sandbox environments are back to operational. We are continuing to actively monitor our metrics and performance, and remain in real-time contact with our AWS representatives who have confirmed that they are seeing sustained improvements in their operations. We will wind down the conference bridge, but will reopen should anything change.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING over 2 years ago - at 06/13/2023 08:40PM

At this time, we are not currently seeing issues on the Production environment as a result of this incident, and AWS has confirmed that they are beginning to see improvements. We are continuing to actively monitor our metrics and performance, and are in real-time contact with our AWS representatives. As the AWS issue may have the potential to have a major impact on Gladly, we are opening up a conference bridge for Customers to join and highly encourage folks to drop in for the latest and greatest information here.

We will continue to keep our Status Page updated as well for those unable to join.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING over 2 years ago - at 06/13/2023 08:15PM

We are monitoring an incident within AWS - Gladly's platform partner. At this time, the incident is not affecting the Gladly Production ecosystem. We will continue to keep the Status Page updated should any changes occur.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook