Outage in Gladly

Issues Accessing Production

Resolved Major
October 09, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Beginning 11:24 AM PT today, Gladly is experiencing an issue resulting in Agents being unable to access the Production environment. We expect to have a fix for this issue soon and are working on deploying that as expediently as possible. We will continue to update this Status Page every 30 minutes or upon resolution - whichever comes soonest. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly Solution

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/09/2023 07:51PM

We have confirmed that this issue has now been fully resolved upon deployment of the fix at 11:40 AM PT.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING about 2 years ago - at 10/09/2023 06:50PM

A fix has been deployed for this issue, and users should be able to access Production as normal now. We will continue to monitor the platform.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED about 2 years ago - at 10/09/2023 06:31PM

Beginning 11:24 AM PT today, Gladly is experiencing an issue resulting in Agents being unable to access the Production environment. We expect to have a fix for this issue soon and are working on deploying that as expediently as possible.

We will continue to update this Status Page every 30 minutes or upon resolution - whichever comes soonest.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

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