Outage in Gladly
Issues Accessing Production
Resolved MajorIncident Report
Beginning 11:24 AM PT today, Gladly is experiencing an issue resulting in Agents being unable to access the Production environment. We expect to have a fix for this issue soon and are working on deploying that as expediently as possible.
We will continue to update this Status Page every 30 minutes or upon resolution - whichever comes soonest.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/09/2023 07:51PM
We have confirmed that this issue has now been fully resolved upon deployment of the fix at 11:40 AM PT.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
over 2 years ago - at 10/09/2023 06:50PM
A fix has been deployed for this issue, and users should be able to access Production as normal now. We will continue to monitor the platform.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
over 2 years ago - at 10/09/2023 06:31PM
Beginning 11:24 AM PT today, Gladly is experiencing an issue resulting in Agents being unable to access the Production environment. We expect to have a fix for this issue soon and are working on deploying that as expediently as possible.
We will continue to update this Status Page every 30 minutes or upon resolution - whichever comes soonest.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Latest Gladly outages
Increased Unexpected Handoffs (Structured Threads) - about 2 months ago
Investigating Login Issue - about 2 months ago
Identified Gladly not working - about 2 months ago
Investigating Latency - 3 months ago
Investigating Login Issue - 3 months ago
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