Outage in Glassix

Delays in Message Delivery Status Updates (2 Vs)

Resolved Minor

August 04, 2025 - Started 8 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels. Our engineers are currently investigating the issue. Please be aware that this will also impact non-ticket delivery status webhook events. Please subscribe to this incident or follow along with this page for further updates.

Components affected

Glassix Text Message Glassix Email Glassix Messenger Glassix Mobile Chat Glassix Facebook Glassix Instagram Glassix Instagram Direct Glassix Webhooks Glassix WhatsApp Glassix Web Chat Widget

Trusted by 1000+ teams

Need to monitor Glassix outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/04/2025 11:07AM

This incident has been resolved.

IDENTIFIED 8 months ago - at 08/04/2025 07:25AM

We have identified the issue and are continuing to work towards a resolution.

Please subscribe to this incident or follow along with this page for further updates.

INVESTIGATING 8 months ago - at 08/04/2025 06:46AM

We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels. Our engineers are currently investigating the issue. Please be aware that this will also impact non-ticket delivery status webhook events.

Please subscribe to this incident or follow along with this page for further updates.

Latest Glassix outages

Degraded System Performance - about 1 month ago

Issue with Web Chat Widget - 6 months ago

Intermittent Connection Issues - 6 months ago

WhatsApp Delivery Outage - 7 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook