Outage in Glassix

Delays in Message Delivery Status Updates (2 Vs)

Resolved Minor
August 04, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels. Our engineers are currently investigating the issue. Please be aware that this will also impact non-ticket delivery status webhook events. Please subscribe to this incident or follow along with this page for further updates.
Components affected
Glassix Text Message Glassix Email Glassix Messenger Glassix Mobile Chat Glassix Facebook Glassix Instagram Glassix Instagram Direct Glassix Webhooks Glassix WhatsApp Glassix Web Chat Widget

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/04/2025 11:07AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 08/04/2025 07:25AM

We have identified the issue and are continuing to work towards a resolution.

Please subscribe to this incident or follow along with this page for further updates.

INVESTIGATING 3 months ago - at 08/04/2025 06:46AM

We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels. Our engineers are currently investigating the issue. Please be aware that this will also impact non-ticket delivery status webhook events.

Please subscribe to this incident or follow along with this page for further updates.

Latest Glassix outages

Issue with Web Chat Widget - 2 days ago
Intermittent Connection Issues - 2 days ago
Intermittent Connection Issues - 22 days ago
WhatsApp Delivery Outage - about 1 month ago
Slow System Performance - 3 months ago

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