Outage in Glean

Chat Timeout Errors

Resolved Major
April 09, 2025 - Started 7 months ago - Lasted about 7 hours
Official incident page

Incident Report

Azure OpenAI Service is facing degraded performance in the EAST US region. If you login to the azure portal and navigate to service health you should see information from Azure team & they are looking into this.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/09/2025 05:29PM

Glean has been working with Azure OpenAI to resolve the performance issue in the EAST US region. After getting confirmation of the fix from Microsoft, we have verified that the prior errors have now cleared across the affected customers.

IDENTIFIED 7 months ago - at 04/09/2025 10:15AM

Azure OpenAI Service is facing degraded performance in the EAST US region.
If you login to the azure portal and navigate to service health you should see information from Azure team & they are looking into this.

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