Outage in Glean

Intermittent 500s from Azure OpenAI for GPT 4.1 Model

Resolved Minor
August 27, 2025 - Started 26 days ago - Lasted 2 days
Official incident page

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Outage Details

We have filed a high priority ticket with Azure. They have acknowledged the issue, and currently we are waiting for an update on recovery.
Components affected
Glean Assistant
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 08/28/2025 09:42PM

Azure metrics are lookin stable now.

IDENTIFIED 26 days ago - at 08/27/2025 12:52AM

We have filed a high priority ticket with Azure. They have acknowledged the issue, and currently we are waiting for an update on recovery.

Latest Glean outages

Glean services using customer LLM keys are currently impacted - 9 days ago
Search and Assistant service is impacted for multiple customers. - about 2 months ago
Degraded Chat Experience - about 2 months ago
We are facing major impact on login due to widespread internet issues - 3 months ago
Customers using Glean LLM key are facing partial outage beginning 2025 May 23 6:00 UTC. Error rate: 0.5% of Users - 4 months ago

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