Outage in Glean

Intermittent 500s from Azure OpenAI for GPT 4.1 Model

Resolved Minor
August 26, 2025 - Started 2 months ago - Lasted 2 days
Official incident page

Incident Report

We have filed a high priority ticket with Azure. They have acknowledged the issue, and currently we are waiting for an update on recovery.
Components affected
Glean Assistant

Need to monitor Glean outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/28/2025 09:42PM

Azure metrics are lookin stable now.

IDENTIFIED 2 months ago - at 08/27/2025 12:52AM

We have filed a high priority ticket with Azure. They have acknowledged the issue, and currently we are waiting for an update on recovery.

Latest Glean outages

Glean services using customer LLM keys are currently impacted - about 2 months ago
Search and Assistant service is impacted for multiple customers. - 3 months ago
Degraded Chat Experience - 3 months ago
We are facing major impact on login due to widespread internet issues - 5 months ago
Customers using Glean LLM key are facing partial outage beginning 2025 May 23 6:00 UTC. Error rate: 0.5% of Users - 5 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook